Businesses, big and small, operate with flexibility and speed that couldn’t have been imagined even a decade or two ago.
The way businesses are built, scaled, and managed has transformed at a remarkable pace. Much of this change, from hybrid and remote work to instant support to next-day delivery, is powered by the goodness of ever-advancing technology.
While on the outside, businesses have simplified the lives of consumers, on the inside, they have become complex organizations with a beast of an IT engine powering their growth. IT teams at businesses have grown large, complex, and often overwhelmed.
That’s why businesses have turned to third-party IT Service Providers or Managed Service Providers (MSPs) to shepherd their IT infrastructure and ensure all devices, servers, networks, software, and services securely work at peak performance at all times.
No wonder the MSP industry reached $242.9 billion in size in 2021 and is estimated to grow to $354.8 billion in 2026.
But are MSPs ready for the future?
Why you need to future-proof your MSP business
Google search data shows a 450% rise in online searches for the term “Managed Service Provider” from 2012 to 2022 in the US. This is as clear an indicator as any of the increasing demands for MSPs services.
At the same time, it’s also true that the work they do is also – you guessed it – becoming more complex. Just doing what they have been doing so far doesn’t guarantee growth.
The COVID-19 pandemic was a wake-up call for everyone, including MSPs. While pre-pandemic organizations were leaning toward large, centralized workplaces, COVID-19 pushed the trajectory of how we work almost entirely in the opposite direction.
Employees were working from home for an extended period; this moved them to work from anywhere, leading to the rise of digital nomads. Organizations started looking for talent everywhere. This has created a need for tech infrastructure that can support a hybrid work style.
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