The following discussion and analysis of our financial condition and results of
operations should be read in conjunction with our unaudited condensed
consolidated financial statements and related notes that appear elsewhere in
this Quarterly Report on Form 10-Q and our audited consolidated financial
statements and the related notes and the discussion under the heading
“Management’s Discussion and Analysis of Financial Condition and Results of
Operations” for the year ended December 31, 2021 included in the Annual Report
on Form 10-K. As described in the section titled “Special Note About
Forward-Looking Statements,” the following discussion contains forward-looking
statements that reflect our plans, estimates and beliefs. Our actual results
could differ materially from those discussed in the forward-looking statements.
Factors that could cause or contribute to these differences include those
discussed below and elsewhere in this Quarterly Report on Form 10-Q,
particularly in the section titled “Risk Factors.”
Overview
Our mission is to make it fast and easy for businesses to delight their
customers and employees.
We provide businesses of all sizes with modern SaaS products that are designed
with the end-user in mind. Our primary product offerings include Freshdesk, our
customer experience (CX) product; Freshservice, our IT service management (ITSM)
product; and our customer relationship management (CRM) solutions, which include
Freshsales and Freshmarketer for sales and marketing automation.
We generate revenue primarily from the sale of subscriptions for accessing our
cloud-based software products over the contract term. Our subscription
arrangements are available in monthly, quarterly, semi-annual, and annual plans,
and we typically invoice for the full term in advance. We also sell professional
services that include product configuration, data migration, systems
integration, and training. Professional services revenue is recognized as
services are…..
[ad_2]