Overview:
In-Flight Crew Connections is looking for a creative, techy individual to develop solutions that enhance our clients’ experience! The Client Experience Specialist will provide exceptional support to IFCC’s clients and to a group of sales professionals. The Specialist will also own the administration and maintenance of IFCC’s CRM system and will assist with marketing plan execution activities.
Essential functions:
• Contribute to IFCC’s overall sales and marketing mission as well as take the lead in client support for IFCC’s existing customers, handling all special requests and day-to-day needs
• Be the client advocate in situations involving other internal teams to ensure the client’s needs are met and exceeded
• Proactively develop and execute approved processes that drive exceptional service and client satisfaction
• Conduct annual client and talent satisfaction surveys and convey results
• Participate in the coordination and execution of various client meetings or calls
• Optimize Zoho CRM as a client service tool, tracking all account contacts and activity to ensure continuity of service 24×7 as well as the automation of notices for expiring documents and renewals
• Create and update internally used client documents for new and existing clients
• Monitor and track client service agreements and renewal dates to ensure current documents from clients are properly maintained
• Assist in the development and execution of approved marketing campaigns as directed by the department manager and/or external marketing support. This may include drafting and publishing press releases, social media posts, client touch campaigns and website management
• Travel to attend aviation industry seminars, conferences, trade shows, and other client attended events as approved by the department manager; all travel will be booked months in advance and will be brief, estimated 10-15% travel
• Manage day-to-day sales and marketing data, refinement, and…
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